Privacy Policy

1. Information We May Collect

The information we collect depends upon how you interact with us.

We may collect personal information that you voluntarily provide, including:

• Your name
• Email address
• Telephone number
• Mailing or billing address
• Information submitted through contact forms
• Newsletter subscription information
• Registration and account information
• Information relating to purchases or transactions
• Information provided when booking consultations or coaching services
• Responses to questionnaires, assessments, surveys, CNAP assessments, intake forms, or program exercises
• Information you voluntarily provide during coaching, educational programs, workshops, or other interactions with us
• Testimonials, reviews, photographs, audio, or video where you have consented to their collection or use
• Communications you send to us by email, website form, or other communication platforms

Because some I AM Project services involve personal development, coaching, wellness, leadership, relationships, spirituality, career, finances, family, or other areas of an individual's life, information you voluntarily provide may sometimes be personal or sensitive in nature.

We seek to collect only information reasonably necessary to provide the service, assessment, program, or experience you have requested.

2. Information Collected Automatically

When you visit our website, certain technical information may be collected automatically through cookies and similar technologies. This may include:

• Internet Protocol (IP) address
• Browser type
• Device type
• Operating system
• Pages visited
• Date and time of access
• Referring website or source
• Website interactions and navigation patterns
• General geographic information derived from an IP address

We may use this information to operate and improve our website, understand how visitors use it, maintain security, troubleshoot technical issues, and evaluate the effectiveness of our content and marketing.

3. How We Use Personal Information

Praia Enterprises may use personal information for purposes including:

• Providing The I AM Project programs, coaching, assessments, courses, workshops, products, or related services
• Responding to questions and enquiries
• Scheduling consultations and appointments
• Administering client accounts and program participation
• Processing purchases and payments
• Delivering purchased products, digital content, or services
• Providing Personal or Executive CNAP assessments and related reports
• Personalizing services or information provided to you
• Communicating with clients regarding their programs or services
• Sending newsletters, educational material, announcements, or marketing communications where permitted or where you have consented
• Improving our programs, products, website, and client experience
• Conducting internal business administration and record keeping
• Protecting against fraud, misuse, unauthorized activity, or security threats
• Meeting legal, accounting, regulatory, or contractual obligations

We will not knowingly use personal information for a materially different purpose without obtaining additional consent where required.

4. Consent

Where required, we obtain consent for the collection, use, and disclosure of personal information.

Consent may be express or implied depending upon the nature of the information, its sensitivity, the circumstances in which it is collected, and applicable privacy legislation.

For example, when you submit an enquiry through our website, we may use the information you provide to respond to that enquiry. If you elect to receive newsletters or promotional communications, we may use your contact information for those purposes.

You may withdraw your consent to certain uses of your information, subject to legal, contractual, or operational restrictions and reasonable notice. Withdrawal of consent may affect our ability to provide certain products or services.

5. Email and Marketing Communications

If you subscribe to our newsletter, request information, register for certain programs, or otherwise consent to receive communications from us, we may send you educational content, company information, program updates, offers, invitations, or other communications.

You may unsubscribe from marketing emails at any time by using the unsubscribe link contained in the communication or by contacting us directly.

Transactional or service-related communications, such as purchase confirmations, appointment information, account notices, or communications necessary to provide a service you have requested, may still be sent where appropriate.

6. Payments and Financial Information

Payments for The I AM Project products and services may be processed through third-party payment processors or commerce platforms.

Praia Enterprises does not intentionally retain complete payment-card information when payment processing is handled by an authorized third-party payment provider.

Payment providers may collect and process information according to their own terms and privacy policies.

We may retain transaction information such as the purchaser's name, contact information, products or services purchased, transaction date, amount paid, payment status, and other information reasonably required for accounting, taxation, refunds, customer service, or legal compliance.

7. Service Providers and Third Parties

We may use trusted third-party service providers to help operate our business. These may include providers involved in:

• Website hosting
• Course or membership delivery
• Payment processing
• Email distribution
• Scheduling
• Customer relationship management
• Data storage and cloud services
• Video conferencing
• Analytics
• Advertising and marketing
• Form or survey administration
• Professional accounting, legal, or technical services

These providers may have access to personal information only to the extent reasonably necessary to perform services on our behalf or as otherwise permitted by law.

Some service providers may store or process personal information outside Canada, including in the United States or other jurisdictions. When information is processed in another country, it may be subject to the laws and lawful access requirements of that jurisdiction.

Praia Enterprises takes reasonable steps to use service providers whose practices are appropriate to the nature and sensitivity of the information involved.

8. We Do Not Sell Personal Information

Praia Enterprises does not sell or rent your personal information to third parties.

We may disclose information to service providers performing legitimate functions on our behalf, as described in this Privacy Policy. We may also disclose information where required or permitted by law.

9. Legal Disclosure

We may disclose personal information where we reasonably believe disclosure is necessary to:

• Comply with applicable law, regulation, court order, subpoena, or legal process
• Respond to lawful requests from government or regulatory authorities
• Protect the rights, property, or safety of Praia Enterprises, The I AM Project, our clients, or others
• Investigate suspected fraud, misuse, security incidents, or unlawful activity
• Establish, exercise, or defend legal claims
• Fulfil other obligations permitted or required by law

10. Cookies and Similar Technologies

Our website uses cookies and similar technologies to operate properly and improve your experience. Cookies are small files stored on your device that may help websites remember preferences, maintain sessions, understand visitor behaviour, or provide certain functionality.

Our website platform and integrated third-party services may use cookies or similar technologies related to:

• Website and account sessions
• Authentication
• User preferences
• Affiliate tracking
• Analytics
• Website performance
• Marketing attribution

Most browsers allow you to block, delete, or receive notification about cookies. Disabling certain cookies may prevent portions of the website from functioning correctly.

11. Analytics and Advertising

We may use analytics or advertising technologies to understand website usage, measure the effectiveness of our communications, and improve our services.

Depending upon the technology being used, these services may collect information such as IP addresses, browser information, device identifiers, website interactions, referral information, or similar technical data.

Where consent is legally required for particular tracking or advertising technologies, we will seek that consent as appropriate.

12. Coaching, Assessment and Program Information

Certain services offered through The I AM Project involve coaching, personal development, leadership assessment, wellness education, identity work, or related educational processes.

Participants may voluntarily disclose information about their experiences, goals, relationships, career, finances, wellness, spirituality, family life, behaviour, beliefs, or other areas of their lives. We recognize that some of this information may be sensitive.

Such information is collected and used primarily to provide the coaching, assessment, educational, or consulting service requested by the participant.

We do not intentionally disclose identifiable client coaching or assessment information publicly without authorization, except where disclosure is required by law or otherwise permitted under this Privacy Policy.

Where aggregated or de-identified information is used to improve programs, education, research, or business operations, reasonable measures will be taken to avoid identifying individual participants.

13. Testimonials and Client Stories

We will not intentionally publish an identifiable client testimonial, photograph, video, case study, or personal story without permission to do so.

Where permission has been granted, the information may be used on our website, social media, presentations, promotional material, educational material, or other media within the scope of the consent provided.

A person may contact us regarding future use of their testimonial or story, although withdrawal of consent may not always allow us to retrieve material that has already been legitimately published, distributed, or reproduced.

14. Retention of Personal Information

We retain personal information only for as long as reasonably necessary to:

• Provide requested products or services
• Maintain appropriate business and client records
• Meet legal, tax, accounting, contractual, or regulatory obligations
• Resolve disputes
• Enforce agreements
• Protect legitimate business interests

When personal information is no longer reasonably required, we may securely delete, destroy, or anonymize it, subject to applicable legal requirements.

15. Security

We take reasonable administrative, technical, and physical measures designed to protect personal information against loss, theft, unauthorized access, disclosure, copying, modification, or misuse.

The measures used depend upon the nature and sensitivity of the information involved.

However, no website, electronic transmission, email system, cloud service, or data-storage method can be guaranteed to be completely secure. We therefore cannot guarantee absolute security of information transmitted electronically.

16. Accessing or Correcting Your Information

You may contact Praia Enterprises to request access to personal information we hold about you or to ask that inaccurate or incomplete information be corrected.

Certain legal exceptions may apply. We may need to verify your identity before providing access to personal information or making requested changes.

17. Your Privacy Choices

Depending upon applicable law and the circumstances, you may be able to:

• Ask what personal information we hold about you
• Request access to your personal information
• Request correction of inaccurate information
• Withdraw consent to certain uses of your information
• Unsubscribe from promotional communications
• Ask questions about how your information is handled
• Raise a concern or complaint regarding our privacy practices

Some rights may be subject to exceptions established by applicable privacy legislation.

18. Children's Privacy

The I AM Project website and its general coaching and educational services are not directed toward young children.

We do not knowingly solicit personal information directly from children where parental or guardian consent is legally required.

If a program or service is specifically designed for minors, appropriate consent and participation procedures may be established for that program.

If you believe a child has submitted personal information to us improperly, please contact us so that we can review the circumstances and take appropriate action.

19. External Websites

Our website may contain links to websites, platforms, resources, or services operated by third parties.

Praia Enterprises does not control those third parties and is not responsible for their privacy, security, content, or business practices.

We encourage you to review the privacy policies of external websites before providing personal information to them.

20. International Users

The I AM Project serves clients and visitors in Canada and internationally.

If you access our services from outside Canada, your information may be transferred to or processed in Canada, the United States, or other jurisdictions in which our service providers operate.

Privacy and data-protection laws differ between countries. Where applicable law grants additional privacy rights based upon your location, we will make reasonable efforts to respond to valid requests in accordance with those requirements.

21. Privacy Questions and Requests

Praia Enterprises is a small business, and privacy matters are handled directly by the business.

If you have questions about this Privacy Policy, would like to request access to or correction of your personal information, wish to withdraw consent where applicable, or have concerns about how your information has been handled, please contact:

We will make reasonable efforts to review and respond to privacy questions, requests, and concerns in a timely manner.

22. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our business, technologies, services, legal obligations, or privacy practices.

When changes are made, the revised policy will be posted on this page and the "Last Updated" date will be changed accordingly.

We encourage visitors and clients to review this Privacy Policy periodically.

23. Applicable Privacy Laws

Praia Enterprises seeks to collect, use, protect, and manage personal information in accordance with applicable Canadian privacy laws.

Nothing in this Privacy Policy is intended to limit any rights or obligations established by applicable law.

Contact

For questions regarding this Privacy Policy or the privacy practices of Praia Enterprises and The I AM Project, please contact: